Welcome to Phoenix!
328 N 12th St. Phoenix, AZ 85006
Thank you for choosing to stay at our home! Please let us know if we can do anything to help you make your stay more comfortable. We’re lifelong Phoenicians and are happy to provide recommendations on restaurants, attractions, and nightlife!
A few general notes regarding use of the house and your stay: (A copy of these notes is in the binder next to the TV.
Once the house is ready for you, we will send you the current door code in the messaging system in the app with some general instructions. Please do not arrive at the house until you receive this message from us.
Please close the lock box after opening it during your stay in case it rains so that it does not rust the inside.
IMPORTANT: Its extremely important that you view the CHECK IN INSTRUCTIONS section of the app before you arrive. This is a separate section in the app, and is not the message that you will receive from us with the current door code.
This section contains step by step instructions with pictures that show you the location of the house, where to park, and were to find the lock box. We ask that you view this as some of the houses look similar and try to avoid the situation where a guest accidentally disturbs a neighbor.
Air Conditioning and Heat:
The split AC unit provides both AC and heat. We do our best to turn it on before your arrival remotely. Occasionally, if the AC has been off for an extended period of time prior to your check-in, the house may take a little longer to cool down. We recommend that you press the “Turbo” button on the AC remote, which will kick the AC into turbo mode, and help the house rapidly cool. The AC remote with the turbo button is located on the wall next to the AC. The AC can be a bit tricky because the remote needs to pair, so it sometimes take a second press of the button to get it into turbo. You will hear the AC kick on high when it is in turbo mode.
We recommend using the AC remote next to the unit for maximum functionality. The one next to the sink is one which allows us to remotely turn on the AC. Please leave this plugged in upon your checkout. This remote has less functionality, and we recommend you use the other.
Heating also comes from the AC unit. You will need to push the “Mode” Button until a small sun appears. The heater is extremely effective, however it takes about 5 minutes to kick on. When you switch the mode to heat, it will blow softly at first, and may seem like it isn’t working. However, please be patient, as it will kick on fully in about 5 minutes.
IMPORTANT: Please do not adjust the vents on the split unit with your hand in the living room. Manually adjusting the vents will break the unit. They open automatically and are controlled by the remote. Unfortunately, this has happened before with previous guests, and it is therefore important what we make this clear to avoid any misunderstandings. Manually adjusting the vents by hand will break the robotic vents, and we will be forced to charge you for damaging the AC.
Please help us conserve electricity and turn the AC unit in the living room up to 84 degrees when checking out. Please also turn off the room unit.
Please make sure to close and latch all windows when leaving or checking out.
Cooking
Light cooking is permitted. There is an induction cook top under the counter.
**Reminder of the house rules agreed upon during booking:
There is no frying permitted of any kind or cooking of pungent foods that would prevent us from turning the house over for the next guest.
Never dump grease or oil of any sort down the sink. Doing so will result in a $250 charge. We do not want to charge you, nor deal with the headache of clogged pipes. Any oil or grease should be left in a glass or cup. Cleaning is more than happy take care of it for you.
Please wash all dishes. They may be left in the drying rack.
Parking
Please park directly in front of the gray wall, as indicated in the pictures in the “Check-In Instructions” section of the app. These spaces are labeled 5 & 6. If these spaces are occupied, please let us know and we will direct you to additional parking.
You may also park on the street in front of the brick house. There are no parking restrictions, and you are welcome to leave your car there if you have a late flight the day of check out.
Toilet
Please do not flush anything down the toilet other than toilet paper. It is a long way to the main line which runs through the street. Please do not flush flushable wipes. Please place anything else in the trash can.
Internet
The Wi-Fi network is ‘GarfieldNFriends” The password is ‘ODiE326’
Trash
Please use the trash bins located outside the gate. The black bins are for trash and the blue bins are for recycling.
Please do not place trash or non-recyclables in the blue recycling bin. The city will fine us $250.00 if we violate their strict ordinance.
Laundry
There is a shared laundry room with the neighboring houses that may be available for extended stays of greater than 3 days. Please message us for instructions and the current door code.
Pets
Pets are alowed with advance permission only. Please see the pet rules below.
Checkout
Checkout is by 11:00. Please close and lock all windows, lock the door, and wash dishes. No need to strip beds, cleaning will take care of everything else.
Please return all TV and AC remotes to their labeled location to avoid cleaning marking them as lost.
Please message us as soon as you leave to confirm checkout!
Have a wonderful stay!!!!
The Keenan Family
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IMPORTANT
We want you to enjoy your stay in our house, and we hope you choose to stay with us again the next time you come back to Phoenix! We realize that much of the following should go without saying, however by staying with us you agree to the rules and guidelines in this binder.
There are no parties of any kind. The neighbors will report any wild activity or groups involving more than 6 people in the house. Please contact us with questions or concerns.
The sewer lines in the historic neighborhood are very old. Please do not flush anything other than toilet paper. To avoid clogs, please limit the amount of toilet paper in each flush. Please only use the full flush button.
Also, because of the 100 year old sewer pipes, do not pour oil or grease down the drain. As a friendly reminder, we do not permit frying of any kind.
Please return both the TV remote and the Fire TV remote to the labeled area in front of the TV. Lost remotes will be charged accordingly.
We advise that you do not launder quilts or comforters. Improper care will damage them, and we strongly recommend that you allow the cleaning service to treat them. Should there be permanent stains or damage to the bedding, the cost of replacement will be deducted from your security deposit. Missing bedding or towels will also be deducted accordingly.
There is no smoking of any kind in the house. Please do all smoking on the patio and dispose of all cigarette butts. Any illegal drug use will involve immediate cancellation of the reservation without refund.
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Pet Rules
Thank you in advance for checking with us before your arrival about bringing your dog. We love dogs! However, in order to keep our house affordable for all guests, the nightly rate does not include the cost of hosting a canine guest. In most cases we are happy to host a guest’s small to medium sized dog (and some larger dogs at the host’s discretion) if the guest agrees to follow the basic pet guidelines:
– A $35 pet fee will be paid by guest in advance of check-in
– Guests agree to clean up after their pet outside (the cleaning service charges an additional $25 if they have to clean up animal waste)
– Guests clean up all animal hair
– Your dog must be supervised by you at all times, crated in a room, or placed in the back yard if left alone.
– The dog is not allowed on the couch or comforters.
– Your dog should be friendly and house trained. Dogs that utilize pee pads are NOT allowed.
– Guest is strictly responsible for all pet damage and agree to report any damage immediately.
– Guests agree to control barking dogs
– The dog is kept on a leash when not in the house or backyard
– Limit of one dog. An additional dog may be considered on a case by case basis.
– Dog must be approved in advance at host’s discretion (no pitbulls or aggressive breeds).
– No puppies or cats.
Please let us know the age, breed, and weight of your dog, as well as confirming with us that you agree to the pet policy. Please make sure to include the dog in your booking. The check-in code may not be provided until the pet fee is collected. Any damage, excessive cleaning, or waste removal will be charged accordingly. Thank you in advance for helping us continue to make our house available to both guests and their beloved pets in the future. Please let us know if you have any questions. We look forward to your stay!
Please note: The cleaning service requires us to notify them of pets so they can plan accordingly. If a dog is not disclosed, cleaning will charge us an $80 fee because they will have to bring in “on-call” staff at the last minute. In the event that you arrive without notifying us in advance of the dog, PLEASE contact us immediately so that we can reach out to cleaning and make arrangements to avoid this fee.
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Getting Around
Bikes and Scooters
There are rental bikes located one block north on Indianola and 3rd street. You can reserve and rent them with the Social Bicycles App. This is one of the best ways and least inexpensive ways to experience downtown as there are rental bike racks located all over the area.
There are also rental electric scooters located throughout the neighborhood and downtown area.
Lightrail
The closest lightrail station is about 5 minute walk directly south of the house on 12th st and Washington/Jefferson. The light rail runs eastbound toward the airport on Jefferson and westbound toward downtown on Washington. To get a list of the next few arrival times, simply text 10030 for westbound and 10015 for eastbound to the number 22966. This will connect you to Tempe, the Airport, and downtown, among other areas.
Rideshare
Lyft and Uber are a great way to get around. Because of this house’s location, they tend to arrive in about 2 minutes, so we recommend that you be ready to leave when you call them. .
Places We like to Eat :
Welcome Diner
Gallo Blanco
Forno
Roland’s
Pizzeria Bianco
Tratto
Rough Rider
If you are in the mood for something in particular, please ask! We are foodies.
We’re here to help!
Please don’t hesitate to message us via the AirBnB app or text us at 602.448.0565 if you have any questions, concerns, or are looking for recommendations. We want to make sure your stay in Phoenix is comfortable and memorable. We recommend messaging though the app first for the fastest response.
We would be incredibly grateful if you would leave us a 5-star review after your stay. AirBnB considers anything less than a 5 star rating the same as a 1 star rating. We therefore rely on you to continue to allow us to make this house available to others. If you have any comments or suggestions for improvement, please call, text, or leave it in the private feedback on AirBnB after checkout. We value your suggestions and are looking to improve! We of course are planning to leave you a 5-star rating in return!!!
Enjoy your stay in our home!
The Keenan Family
ROROPhoenix 